Coronavirus (COVID-19) Update

18 Aug 2020

Coronavirus (COVID-19) Update

https://www.radissonhotels.com/en-us/covid-19

Radisson Hotels’ highest priority is the health, safety & security of our guests, employees and business partners worldwide.

Updated: August 18, 2020

Our commitment to health, safety and security

In response to the recent development of the COVID-19 pandemic, we continue to follow the latest advice and recommendations from the World Health Organization (WHO) and the local authorities in the countries we operate in. For up-to-date information and further details, please refer to the WHO and the Centers for Disease Control and Prevention.

Radisson Hotels has activated our corporate crisis response teams worldwide and has strong processes and support teams in place. All our hotels have been informed in detail on essential preparatory and prevention measures – ranging from hygiene measures including increased cleaning and sanitizing frequency to guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19) or lockdowns for quarantine purposes in cooperation with the local authorities.

We are continuously monitoring and following the changes in recommendations and guidelines of the local governments and the local health authorities in the countries we operate in, to continue working towards providing the best service possible while safeguarding the safety of our guests and associates, within the requirements issued by such local authorities.

The availability of food service, pools, fitness centers, and other amenities may be disrupted at your destination hotel. Following governmental guidelines, few hotels might also only be open for workers deemed essential and can only be booked by calling the property directly.

 

Our cancellation policy

We are constantly updating our global cancellation policy to reflect the most recent developments related to Covid-19 and any official travel or meeting restrictions or suspensions and quarantine or lockdown measurements announced by governments worldwide. Our aim is to offer you as much flexibility and planning comfort as possible.

Effective 18th August 2020, we implement the following update of our cancellation policy featuring some clarification and further explanation of existing procedures.

 

For any RHG hotel in Europe, Middle East, Africa, India and Asia the below cancellation polices will apply.

Individual reservations:

For existing reservations made prior to April 1, 2020, for stays until September 30, 2020, subject to local regulations and variations applicable to the hotel legal entity, we allow:
- Free modifications subject to availability and/or any rate differences 
- Free cancellations with the following exception:
    ○ If a deposit has been paid for an existing reservation, we will credit you the full amount to redeem with your next stay at the same hotel within one year after your cancellation date. If you are unable to redeem, we will refund you after your credit has expired.

For new reservations made between April 1 and September 30, 2020, for any future arrival date, we allow:
- Free modifications up to 24 hours before the arrival date. Any modifications are subject to availability and/or any rate differences 
- Free cancellations up to 24 hours before arrival date
    ○ This includes reservations on advanced purchase rates described as noncancelable
    ○ If a deposit has been paid, the amount will be refunded to the credit card used (or maybe in the form of vouchers or credit, where required by local regulations) 

 

Leisure Groups, Business Groups and Meeting & Events:

For existing and new reservations for groups and/or meetings & events until September 30, 2020 (or the end date of national government-imposed restrictions on gatherings subject to local regulations and variations applicable to the hotel legal entity), we allow:

  • Free modifications subject to availability and/or any rate differences
  • Free cancellations up to 24 hours before arrival date, if the meeting/event cannot be rebooked to a later date.
    • If a deposit has been paid for an existing reservation, we will credit you the full amount (less already incurred costs) for the customer to redeem on their reservation, at the same property until September 30, 2021, or a date required by local regulations. If you are unable to redeem, we will refund you after your credit has expired. 

 

For any RHG hotel in the United States, Canada, Carribean, Latin or South America the below cancellation polices will apply.

Individual reservations:

For existing reservations made prior to April 1, 2020, for stays until August 31, 2020, subject to local regulations and variations applicable to the hotel legal entity, we allow:

  • Free modifications subject to availability and/or any rate differences
  • Free cancellations with the following exception:
    • If a deposit has been paid for an existing reservation, we will credit you the full amount to redeem with your next stay at the same hotel within one year after your cancellation date. If you are unable to redeem, we will refund you after your credit has expired.

For new reservations made between April 1 and August 31, 2020, for any future arrival date, we allow:

  • Free modifications up to 24 hours before the arrival date. Any modifications are subject to availability and/or any rate differences
  • Free cancellations up to 24 hours before arrival date
    • This includes reservations on advanced purchase rates described as noncancelable
    • If a deposit has been paid, the amount will be refunded to the credit card used (or maybe in the form of vouchers or credit, where required by local regulations)

For new reservations made on or after September 1, the individual hotel cancellation policies in place at the time of booking will apply (please contact the hotel/s directly).

 

Leisure Groups, Business Groups and Meeting & Events:

For existing and new reservations for groups and/or meetings & events until August 31, 2020 (or the end date of national government-imposed restrictions on gatherings and subject to local regulations and variations applicable to the hotel legal entity, we allow:

  • Free modifications subject to availability and/or any rate differences
  • Free cancellations up to 24 hours before arrival date, if the meeting/event cannot be rebooked to a later date.  
    • If a deposit has been paid for an existing reservation, we will credit you the full amount (less already incurred costs) for the customer to redeem on their reservation, at the same property until June 30, 2021, or a date required by local regulations. If you are unable to redeem, we will refund you after your credit has expired. 

For new reservations made on or after September 1, the individual hotel group cancellation policies in place at the time of booking will apply (please contact the hotel/s directly).

 

Our commitment to our loyalty program members

As COVID-19 affects travel plans around the world, we believe our Radisson Rewards members deserve to use the points that they have acquired and should not be penalized due to circumstances out of their control. As a result, Radisson Hotels is suspending its point expiration policy by six months, effective March 1, 2020. We have also extended the elite status of our members through February 2022, for those that would have expired in February 2021.