Coronavirus (COVID-19) Update

20 Apr 2020

Coronavirus (COVID-19) Update

https://www.radissonhotels.com/en-us/covid-19

Radisson Hotels’ highest priority is the health, safety & security of our guests, employees and business partners worldwide.

Updated: April 20, 2020

 

Our commitment to health, safety and security

In response to the recent development of the COVID-19 pandemic, we continue to follow the latest advice and recommendations from the World Health Organization (WHO) and the local authorities in the countries we operate in. For up-to-date information and further details, please refer to the WHO and the Centers for Disease Control and Prevention.

Radisson Hotels has activated our corporate crisis response teams worldwide and has strong processes and support teams in place. All our hotels have been informed in detail on essential preparatory and prevention measures – ranging from hygiene measures including increased cleaning and sanitizing frequency to guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19) or lockdowns for quarantine purposes in cooperation with the local authorities.

We are continuously monitoring and following the changes in recommendations and guidelines of the local governments and the local health authorities in the countries we operate in, to continue working towards providing the best service possible while safeguarding the safety of our guests and associates, within the requirements issued by such local authorities.

The availability of food service, pools, fitness centers, and other amenities may be disrupted at your destination hotel. Following governmental guidelines, few hotels might also only be open for workers deemed essential and can only be booked by calling the property directly.

 

Our cancellation policy

We are constantly updating our global cancellation policy to reflect the most recent developments related to Covid-19 and any official travel or meeting restrictions or suspensions and quarantine or lockdown measurements announced by governments worldwide. Our aim is to offer you as much flexibility and planning comfort as possible.

Effective 20th April 2020, we implement the following update of our cancellation policy featuring some clarification and further explanation of existing procedures.

 

Individual Guests:

For existing reservations made prior to April 1st, 2020 for stays until June 30th, 2020 at any RHG hotel worldwide, we allow:

  • Free modifications subject to availability or/and any rate differences.
  • Free cancellations with the following exception: 
  • If a deposit has been paid, we will credit the full amount for the guest to be able to redeem it with their next stay at the same hotel until March 31st, 2021.

For new reservations made between April 1st - June 30th, 2020 for any future arrival date at any RHG hotel worldwide, we allow:

  • Free modifications up to 24 hours before arrival date. Any modifications are subject to availability or/and any rate differences.
  • Free cancellations up to 24 hours before arrival date.
  • This includes reservations on advanced purchase rates described as noncancelable. 
  • If a deposit has been paid, the amount will be refunded to the credit card used (may be vouchers or credit where required by local regulations).

 

Leisure Groups, Business Groups and Meeting & Events:

For existing and new reservations for groups and/or meetings & events until June 30th, 2020 at any RHG hotel worldwide, we allow:

  • Free modifications subject to availability or/and any rate differences.
  • Free cancellations if the meeting/event cannot be rebooked to a later date.
  • If a deposit has been paid for an existing reservation, we will credit the full amount (less already incurred costs) for the customer to redeem on their next reservation at the same hotel until March 31st, 2021 or a date required by local regulations.

Guests are advised to contact our call centres for urgent reservations (travel within the next 72 hours) or to modify/ cancel their booking via our website or App or via the online form available on our website.

Guests who booked via online travel agents or third-party travel professionals must contact their booking provider for any adjustment to their booking.

 

Our commitment to our loyalty program members

As COVID-19 affects travel plans around the world, we believe our Radisson Rewards members deserve to use the points that they have acquired and should not be penalized due to circumstances out of their control. As a result, Radisson Hotels is suspending its point expiration policy by six months, effective March 1, 2020. We have also extended the elite status of our members through February 2022, for those that would have expired in February 2021. In addition, e-certs earned using the Radisson Reward Visa card, that are scheduled to expire between March 1 and July 31, 2020, can be redeemed through June 30, 2021.