Radisson SAS and Park Inn rank highest in guest satisfaction in J.D. Power’s study 2007

22 Oct 2007



And the winners are… Radisson SAS and Park Inn! Both brands – managed by The Rezidor Hotel Group in EMEA – rank highest in the 2007 European Guest Satisfaction Index published by J.D. Power and Associates. The study awards Radisson SAS as number one of the upper upscale segment, and places Park Inn on top of the economy segment.

“This is a fantastic success for our brands, and we feel very honored”, comments Olivier Jacquin, Senior Vice President, Sales, Marketing & Distribution of The Rezidor Hotel Group. “Radisson SAS and Park Inn offer great values and unique service concepts – and we are proud that our guests appreciate this.”

J.D. Power and Associates, a US-based and worldwide leading company for market research, publishes the European Guest Satisfaction Index since three years. The annual study measures the overall satisfaction of European hotel guests based on seven factors: costs and fees, guest room, hotel facilities, food and beverage, check-in/check-out, hotel services, and reservations. In 2007, 41 hotel brands were measured and ranked in four segments: upper upscale, upscale, mid-scale full service and economy. The study is based on responses from 11.728 guests who stayed at a hotel in Europe between June and September 2007.

“Radisson SAS performed particularly well in the check-in/check-out factor, and got extremely positive reviews on services such as free high-speed internet access”, says Olivier Jacquin, “Park Inn showed excellent results in check-in/check-out, F&B and hotel facilities. This study is a great motivation for all our staff members to live our “Yes I Can” philosophy each and every day, and to even improve our services.”