Channel Island accommodation awards: Radisson Blu Waterfront Hotel, Jersey takes double gold

23 Mar 2015

Congratulations to our hotel for two  award wins: the best hotel in the four & five star category, and best  overall hotel winner in Jersey, at the Channel Island accommodation awards.

The award are run by C.I. Travel Group, in  partnership with online review portal Feefo to highlight customer service  excellence in the Channel Island hospitality industry.

Only genuine customers can post a review on the Feefo website ( which means that nominees and winners  for the inaugural 2015 awards can be confident their success is down to honest  feedback from people who have stayed in their properties.  

Fergus O’Donovan, General Manager of Radisson Blu Waterfront Hotel said, “We  are absolutely delighted to have won these awards, which is testament to the  efforts of our staff, our ‘Yes I can!’ culture and our on-going investment in  training and development. It is even more exceptional to win as the reviews are  from genuine customers, we are gratified that we are meeting and exceeding our  customers’ expectations.”  

The C.I. Travel  Group Hotel Awards 2015 recognise  excellence and professionalism in the Channel Islands’ tourism and hospitality  sector and reflect the company’s commitment to delivering the highest standards  of customer service.

Robert Mackenzie, Managing Director of C.I. Travel Group said, “We have invited  genuine customer feedback in partnership with Feefo for more than five years.  In just the past 12 months, we have received over 3,500 reviews and feedback  scores from our clients delivering a 96% overall satisfaction rating for Jersey  and Guernsey hotels. This underlines the excellent levels of service and high  quality of hotels across the Channel Islands. However, we particularly wanted  to recognise those hotels that have achieved the highest levels of satisfaction  with our first C.I. Travel Group Hotel Awards.”